Here are some key points related to fraudulent emails:
We recommend that you install an anti-virus program and keep it updated at all times. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. These false websites can steal your sensitive login or payment information, which is then used to commit fraud. You might even be asked to provide account information like your email address and password combination. These emails might direct you to a website that looks similar to the Amazon Pay website. Identifying phishing or spoofed emailsįrom time to time you might receive emails that look like they come from Amazon Pay, but they are falsified. Do not send the payment until you are comfortable with the transaction. When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment.
Payments to someone whose identity you can't confirm - Do not make a payment to someone you don't know or whose identity you can't verify. Offers that seem too good to be true - Do not respond to an internet ad or phone offer for an item that is priced far below market value and that the seller claims a need to sell quickly. Payments to guarantee a credit card or loan - Do not make a payment because you are "guaranteed" a credit card or loan. Payments to receive a large amount of money - Do not make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money. Payments to guarantee the transaction - Do not share Gift Card claim codes or send money - by cash, wire transfer, Western Union, PayPal, MoneyGram or other means, including by Amazon Pay - to a merchant who claims that Amazon or Amazon Pay will guarantee the transaction, refund your funds if you are not satisfied with the purchase, or hold your funds in escrow. Payments that are made off the merchant site - Do not complete any payment for a purchase that directs you away from the merchant site. To learn more, see Common Gift Card Scams. Gift Cards entered into your account cannot be used when making purchases with Amazon Pay on third-party websites. Amazon Pay will not send you an invoice asking you to pay by Gift Cards. Payment requests for Gift Card claim codes - Do not provide an Gift Card claim code by phone, text, or email as a form of payment to a third-party merchant. The information that follows is designed to help you identify and avoid internet scams and phishing attempts. 
We know that you try to protect yourself from fraud on the internet. Customer help > Privacy and security Internet scams and phishing
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